Who do I contact for Card Support

Card Customer Support +44 (0)203 284 1534

Card support hours of operations :

Monday to Friday from 8 am to 9 pm (GMT/BST)
Saturday from 8 am to 7 pm (GMT/BST)
Sunday from 9 am to 6 pm (GMT/BST)

Extended support (lost & stolen) 0800 0639 265 or + 44 (0)203 284 1534 if calling from outside the UK:

Extended hours of operations :

24 Hours / Day - 7 Days / Week

With customer phone support, you can:

Activate your card
Reporting your card as lost or stolen
Reporting fraud and unauthorized transactions
Reporting an unexpected card decline
Reporting receipt of a suspicious alert

For anything else, you can email us at Support@uk.hi.group

If my details are wrong, how can I change it?

If you want to update any of your stored details (Email, Address, Bank Details), then please get in touch with your pension administrator,

Website: Go to https://contact.mercer.com/ and send the request to cancel
Phone: 01372200200 between 9 am to 5 pm, Monday to Friday

Pension Access Card Fraudulent Transactions

If you have seen fraudulent transactions, please ensure your card is locked as soon as possible by calling our support numbers 0800 0639 265 or + 44 (0)203 284 1534 if calling from outside the UK) numbers to provide us with the details to investigate and requesting to lock the card.

If you have the Hi App, then