Can I resume deleted cards if I find my lost device?
Can I add a card again if deleted once?
On how many devices can I provision a card?
How many cards can I add to a single device?
Will I see transactions on my phone?
Can I add other bank cards in Wallet?
Will a customer get a notification for declined transactions?
Does removing a card from iPhone affect the card on Watch when it's paired to the same phone?
What happens if my iPhone is lost/stolen?
Can I resume deleted cards if I find my lost device?
No, you cannot resume deleted cards. Only suspended cards can be resumed
Can I add a card again if deleted once?
Yes, we can re-provision.
On how many devices can I provision a card?
You are allowed to have Nine devices using the same card.
How many cards can I add to a single device?
Up to 16, depending on the device model. From iOS15, anything Pre iPhone 8 (iPhone 7 and iPhone 6S) remains on 8 cards.
iPhone 8 increases from 8 to 12 cards
iPhone XS and later, increases from 12 to 16 cards.
Will I see transactions on my phone?
Yes, the latest transactions made by iPhone will be shown.
Can I add other bank cards in Wallet?
Yes, as long as the bank supports Apple Pay, up to 16 cards can be added, depending on device type. From iOS15; anything Pre iPhone 8 (iPhone 7 and iPhone 6S) remains on 8 cards.
iPhone 8 increases from 8 to 12 cards
iPhone XS and later, increases from 12 to 16 cards.
I have made a transaction in a shop, and on the terminal, it says Decline but I have seen a tick mark with a ‘Done’ message on my phone. Did the transaction go through?
Yes, the user will see a tick mark with the 'Done' message on the iPhone regardless of whether the transaction is successful or declined.
Will a customer get a notification for declined transactions?
Customers will get notifications for both declined and successful transactions.
Does removing a card from iPhone affect the card on Watch when it's paired to the same phone?
No, it's treated as two separate tokens.
Does unpairing an Watch from iPhone remove the card on Watch?
Card will be removed from Watch if it is unpaired.
I'm receiving an error, “Card Not Added-Contact your issuer” message while adding card. What does this mean?
Card is closed and hence cannot be used.
What happens if my iPhone is lost/stolen?
Customers can suspend/delete token through iCloud or request Support care to suspend/delete the token.