Customer support +44 (0)203 284 1534
Card support hours of operations :
- Monday to Friday from 8 am to 9 pm (GMT/BST)
- Saturday from 8 am to 7 pm (GMT/BST)
- Sunday from 9 am to 6 pm (GMT/BST)
Extended support (lost & stolen) 0800 0639 265 or + 44 (0)203 284 1534 if calling from outside the UK:
Extended hours of operations :
- 24 Hours / Day - 7 Days / Week
With customer phone support, you can:
- Reporting your Hi card as lost or stolen
- Reporting fraud and unauthorized transactions
- Reporting an unexpected card decline
- Reporting receipt of a suspicious alert
With the Hi app, you can:
- View your balance and recent transactions
- View your Card PIN
- Lock your Card
Need more help; please contact Support@uk.hi.group