Reporting a lost, damaged or stolen card

If your card is lost, damaged or stolen, we can help you lock, cancel and order a new one.

Replace a lost or damaged card 

1. Lock the card through the app Lock Card

1. • • Log onto your Hi app
     • Go to the Card tab at the bottom row of your app
     • Tap on the Lock Card icon shown below the card 
     • Press the Lock Card Button
2. Lock the card by calling our Card support line 
   • • Call: Card Support Numbers 
3. Request a replacement, call, email, or raise a ticket  

Raise a ticket Raising a Support Ticket

• • • Email: support@uk.hi.group  
    • In-App support 
    • Online portal Support.uk.hi.group
    • Call: Card Support Numbers 
      • • Customer Support +44 (0)203 284 1534
          • Monday to Friday from 8am to 9pm (GMT/BST) 
          • Saturday from 8am to 7pm (GMT/BST)
          • Sunday from 9am to 6pm (GMT/BST) 
        • Extended Support for Lost & Stolen - 0800 0639 265 (or + 44 (0)203 284 1534  if calling from outside the UK) 
          • 24 Hours / Day - 7 Days / Week